Case study Example | Topics and Well Written Essays - 3000 words - 2

Case Study Example The inputs are the tourists and passengers as well as the supplies such as the foods. The inputs are the personnel in different departments and the supplies such as the foods and beverages. The resources include the cruise ships, personnel while the output is the different services offered to the customers. This process is summarized in Figure 1 below. The location of CII affects several aspects of the firm. The location of the firm will affect the firm’s future expansion plan and policy, the diversification plan as well as the supply of raw materials. The decision to locate the headquarters at Miami which is one of the cities with the highest number of embankments in the United States brought the services closer to the customers. It is responsible for ensuring that the main propulsion plant and its auxiliaries are operated in a safe, smooth and efficient manner. The Chief engineer is responsible for to overseeing the overall operations of the engine department. The department is tasked with the responsibility of commanding and navigating the cruise ship. The highest officer in the department is called the Captain and is the staff who is ultimately responsible for the smooth navigation of the ship but can delegate the work to other members of staff. Production of high quality and appealing meals to the cruising passengers in the ship as well as the staff is tasked to the catering department. The department also employs waiters beakers, food and beverage managers as well as store keepers. CII is committed to provide high quality services to their customers, be it guests or travel agents. It is done by timely and accurate processing of all travel bookings with the highest respect and courtesy. The other aspects of the mission statement are the relationship with suppliers and the employees of the company. The company acknowledges the importance of the suppliers and distributors as well as their right to make a fair